Refund policy
Last updated: October 25, 2026
We want you to love your Khatt By Randa piece. If something is not right, here is how we can help.
Exchanges on regular items
- We offer exchanges only on regular (non-customized) items. We do not give refunds for change of mind.
- Contact us within 7 days of delivery to ask for an exchange.
- The item must be unused, undamaged and in its original packaging.
- You can exchange it for another item of the same price, or pay the difference for a higher-priced item.
- The usual $4 delivery fee applies to change-of-mind exchanges.
Customized items
Items made with your own name, text or design are made just for you, so they cannot be returned or exchanged. Before we make a customized piece, we send you the design on WhatsApp. Please check the spelling and details carefully, because we make the piece exactly as you approve it.
If your customized item arrives damaged, or does not match the design you approved, we will replace it for free (see below).
Damaged or wrong items
- If your order arrives damaged, or you receive the wrong item, message us on WhatsApp within 48 hours of delivery, with photos of the item and the packaging.
- We will collect the item and send you a free replacement, at no extra cost to you.
Refunds
If we cannot replace or exchange your item (for example, if it is no longer available), we will refund you. You can choose to receive your refund in cash, by Whish, by OMT, or as store credit for a future order.
How to request an exchange or replacement
Message us on WhatsApp at +961 79 365 208 or email khattbyranda@gmail.com with your order number and, for damaged items, photos.